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Tuesday, 19 September 2017

THE KEY TO GREAT CUSTOMER SERVICE


This is the story of how I learned the key to great customer service.
I’d come down to New York for HSM’s World Innovation Forum. The first day of the conference, customer service guru and Zappos chief Tony Hsieh gave his spiel about Zappos being a service company that just happened to sell shoes. In fact, he said, their primary business wasn’t even delivering shoes or clothing. It was delivering happiness. He talked about how they hire — and fire — on their core values, how they’d developed and refined those values over the course of several years, and how their company mission was grounded in the latest science of what makes people happy. There was a music video and a PowerPoint. We got his book, Delivering Happiness, free in our conference bags. It was all compelling, inspiring stuff.
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Friday, 15 September 2017

PRINCIPLES FOR THE MODERN LEADER


We’re all aware that there are timeless leadership principles that have been true since the dawn of time and that will continue to be valid in tomorrow’s business environment. Things like integrityhonesty, and personal responsibility immediately come to mind. While those are all vital traits, they’re not the leadership traits I’m addressing right now. In today’s world of technology-driven transformation, leaders need to embrace a new leadership principle if they want their organization to be relevant today and in the future.


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Wednesday, 13 September 2017

DO YOU SPEAK THE MOST POWERFUL LANGUAGE IN THE WORLD?


There are over 6,000 languages spoken in the world today, but some 2,000 of them count fewer than 1,000 speakers. Moreover, just 15 accounts for half of the languages spoken in the world.

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Tuesday, 12 September 2017

WHAT IS THE VALUE OF CREATIVITY IN TODAY'S GLOBAL ECONOMY?



How much do the creative industries contribute to the global economy? A new study has quantified, for the first time, the economic and social contribution of cultural and creative industries (CCI) around the world.
Conducted by Ernst & Young and jointly presented by UNESCO and the International Confederation of Authors and Composers Societies (CISAC), the study analysed 11 CCI sectors in Europe, North America, Latin America, Africa, the Middle East and the South Pacific region, focusing on everything from architecture and advertising to television.
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Friday, 8 September 2017

4 SIMPLE STEPS TO TURNING YOUR FROWN UPSIDE DOWN






All of us, at some point in our life, feel down and frustrated, like we're being followed by a big black cloud.  UCLA neuroscientist Alex Korb, author of The Upward Spiral: Using Neuroscience to Reverse the Course of Depression, One Small Change at a Time, has some tips that might just help you brighten up your day. Time for a lesson in neuroscience.
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